“Returning products
The buyer may request the return of the products in the following situations:

The parcels show severe damage;

Products were delivered/invoiced incorrectly. Deliveries other than those requested must be reported immediately. The buyer may request its return for replacement and, if the product is no longer in stock, may choose to have it replaced or receive a full refund. If you agree to replace it with a higher value product, you will pay the difference, or if the value is lower, you will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if any, shall be borne by the customer.

The products have manufacturing defects;

The Buyer shall have the right to notify the Seller in writing that it renounces the purchase, without penalty and without giving any reason, within 14 days of receipt of the product. Also, in accordance with Article 7 para. 1 of O.G. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product(s), without penalty and without giving any reason. In this case, the direct costs of returning the products shall be borne by the Buyer, in accordance with the law.

Products must be returned in their original packaging, with invoice attached, and show no signs of physical wear or damage.

Customised products cannot be returned. Please note that these products are created according to the configurations you specify, so they cannot be exchanged or returned.

If the replacement with a higher value product is agreed, the Buyer will pay the difference or, if the value is lower, will receive a partial refund up to the value of the replacement product. Return and freight costs for the replacement product, if any, shall be borne by the Buyer. If the products to be returned have damaged or incomplete packaging, signs of wear, scratches, dents, we reserve the right to decide to accept the return or to withhold an amount, which will be communicated after assessing the damage.

In case of exercising the legal right to return the product, the reimbursement of its value will be made by bank transfer to the account indicated by the Buyer within 14 days of receipt of the returned product.”